Any DAMAGED merchandise purchased through our company can be returned for a full refund (excluding shipping and handling) within 60 days.

Any unopened merchandise purchased through our company can be exchanged within 60 days (must include shipping and handling).

All returned packages must include a note providing the following information:

Name
Address
Daytime phone number
Reason for return

Before returning product, please contact our office at 1-800-717-7773 for instructions.

Merchandise purchased as a set must be returned as a set for a full refund.

Refunds will be issued in the same payment manner in which they were received.

Please allow 4 to 6 weeks to process your refund request.

Please return invoice with merchandise.

Secure Shopping Policy

Our Commitment to Data Security

We have appropriate physical, electronic and procedural security safeguards to protect and secure the information we collect.

All Vestal & Friends website accounts you may have are password-protected. We recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email.

Secure Sockets Layering (SSL)

Vestal & Friends uses Secure Socket Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order with Vestal & Friends online is just as safe as giving your credit card number over the phone, via fax, or by using email. Our Secure Server hosting services are provided by our web hosting company, Mad Dancer Media. The web address "secure.maddancer.com" will appear when you make a purchase from our store.

The Law Protects You.

Our security measures are designed to prevent anyone from stealing and using your credit card number. In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under federal law, if someone steals your credit card or your credit card number, your liability is limited to $50 no matter how much the thief charges to your account.

Our Safe Shopping Guarantee

When you shop at Vestal & Friends, you are protected by our Safe Shopping Guarantee: If your credit card information is stolen because you used your credit card to make an online purchase from Vestal & Friends, we'll make sure you don't have to pay any fraudulent charges made to your account. Here's how it works:

If fraudulent charges are made to your credit card, you must notify your credit card company in accordance with its rules and procedures. Under the Fair Credit Billing Act, your credit card company cannot make you pay more than $50 of the fraudulent charges.

Policy changes

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If we make such a change, we will post a notice on the Vestal & Friends website, or notify you by email. If you are concerned about how your information is used, please check our website periodically to review our current privacy policy.

If You Have Questions...

Click here to email our customer service department, or send inquiries or requests relating to the Vestal & Friends security policy by email to office@vestalandfriends.com. Our operators are also available to take your calls. Please contact them by calling 1-800-717-7773 (U.S. only) Or, mail us at:

Goodman Family Ministries
PO Box 158778
Nashville, TN. 37215